Chronic Error on Samsung 58tu7000 TV Screen Panel
I bought a Samsung 58tu7000 TV from the A101 store on September 16, 2021. The screen went black all of a sudden. When I called customer service, they told me the screen panel was broken and said it would cost nearly 14,000 tl to fix. The warranty has been over for 10 days now; can't you fix it? I didn't buy a high-end brand so that it would only last two years because of a long-term problem. We had faith in the brand and paid a lot of money for it. Look at the result: a so-called global brand, and they want me to pay for a problem that keeps coming back. Consumer Rights will be getting a complaint from me.
Dear Customer, First of all, thank you for choosing our company. Our complaint resolution center will contact you regarding your application. You can convey all kinds of information, suggestions, opinions, and solution requests about our products and services through the contact us section. Best regards, Samsung Electronics Turkey
I would be very happy if you could contact me as soon as possible. I am in the earthquake zone in Kahramanmaraş, and we have already been dealing with enough problems for months. Please do not create any more issues.
If you could contact me as soon as possible, I would be very grateful. I am in the earthquake zone in Kahramanmaraş, and we have been dealing with enough problems for months. Please do not create any more problems.
I would like to thank Fadime, who contacted us from the solution center. She will arrange for our Samsung TV to be repaired for free and delivered to us.
I would like to thank Ms. Fadime from the solution center for calling and informing me every day. As expected from a global brand like Samsung, they will repair and deliver my product for free.
