Galaxy Watch FE Won’t Connect to Galaxy Wearable App – Pairing Stuck at 80%

I purchased my Samsung Galaxy Watch FE about four months ago, and it had been working perfectly until now. On October 13, 2025, at around 10:00 p.m., the watch suddenly disconnected from the Galaxy Wearable app, and the device was automatically removed from the app. Since then, whenever I try to reconnect it as a new device, the pairing process gets stuck around 80% and won’t proceed—or the screen just turns completely white. The watch powers on normally, but it can no longer connect to the Galaxy Wearable app.

I use a Redmi 10C smartphone with the latest version of the Galaxy Wearable app installed. The issue occurred while checking for a software update for either the watch or the app—then the connection suddenly dropped, and the device disappeared from the app. I’ve restarted both my phone and watch multiple times since then, but the issue persists. I haven’t uninstalled and reinstalled the app yet because I’m worried about losing my stored data. I’ve never encountered a problem like this before.

My product is still under warranty, and I have both the warranty card and the box. I haven’t contacted Samsung customer service yet.

If the problem stems from the app, I request that it be fixed immediately. However, if the issue is caused by the watch itself, I expect the device to be replaced under warranty. Additionally, due to the inconvenience and loss of use, I am requesting ₺5,000 in compensation. I expect this issue to be resolved as quickly as possible.