At the end of December 2024, my brother purchased a Samsonite wallet as a New Year’s gift, being a loyal customer of the brand. However, after only 7–8 months, the clasp on the wallet broke. In November, after returning from our summer home, I brought it back to the store where it was purchased for inspection.
It took 1.5 months to receive a response, and the store informed me that I could either choose another wallet or receive a refund. Unfortunately, there were no suitable wallets available in-store, and given current inflation, the refund amount doesn’t cover the cost of a comparable-quality wallet—either from Samsonite or any other brand.
For an international brand with a strong reputation, this resolution is deeply disappointing. A wallet failing in such a short period and the brand’s inability to provide a proper solution reflects poorly on its customer service. I firmly request Samsonite take appropriate action to resolve my grievance and restore confidence in their brand.
On August 17, 2024, I purchased a Samsonite post bag, but the strap showed significant wear after only a short period of use. I returned it to the store on November 10, 2024, requesting an inspection. However, the store claimed it was due to "user error" and told me to collect the bag a month later....
I am writing to express my dissatisfaction with a laptop backpack that I purchased on June 9th, 2024. Unfortunately, the strap of the bag broke within just two weeks of use, which is clearly indicative of a production failure. When I reached out to your customer service team, I was informed that it ...
On November 16, 2024, my family and I purchased three suitcases from the Samsonite store at Vadi İstanbul Mall. Today, November 30, 2024, I attempted to return the suitcase I purchased for myself. However, the store refused to accept the return, claiming their company policy only allows returns with...
About one year ago, I purchased a Samsonite Move Black Backpack from the Desa Izmir Agora store. Around four months ago, the bag developed a defect in the inner stitching, which began to unravel. Since my bag is still under warranty, I contacted the Samsonite store in Istanbul Akmerkez and sent it i...
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