On May 5, 2024, I purchased the STACKD-SPINNER 75/28 ROSE suitcase (product code: 2010047419004) from Samsonite. I chose this product specifically because it came with a 5-year warranty and I trusted the Samsonite brand for its commitment to quality—despite there being many more affordable alternatives. Unfortunately, the suitcase’s wheel broke during only the second use. I sent it to Samsonite's service center with repair ticket number A-571674 for inspection. Approximately 25 days later, I was informed that the suitcase could not be repaired and I was offered a replacement with the same product or a full refund. I opted for a replacement, as I had purchased a matching smaller suitcase at the same time. However, I was later told that the exact same model was no longer available, and instead, I could receive an “upgraded version” of the product—but only if I paid the price difference. My complaints are as follows: Samsonite is unable to provide the original product, but still expects me to pay extra for their upgraded model. The new version is marketed with “suspension wheels for a smoother travel experience,” clearly indicating that wheel-related issues were known and addressed in the redesigned product. As a customer, it is not my responsibility to bear the consequences of a design flaw. The brand should take full responsibility and offer a proper resolution. I paid a premium for what I thought was a high-quality product. It broke almost immediately, and the replacement process has only added to my frustration. This experience has severely damaged my trust in the Samsonite brand. My request: If the original product is no longer available, I expect to receive the newer version without any additional cost. I kindly ask for my issue to be resolved promptly.
On July 7, 2025, I purchased a Samsonite SKJ3-005 Respark Spinner (Ozone Black) cabin-size suitcase from the Izmir Optimum store. I only used it twice, and on the second trip I noticed that the wheels stopped turning properly. Looking back, I suspect the problem may have existed from the beginning b...
On May 11, 2025, I purchased a Samsonite D’Lite Spinner (Midnight Blue, SKU: 2010049064004 SKG6-305) from the Akmerkez Samsonite store. This suitcase was advertised with a 5-year warranty and I paid ₺14,140.75 at purchase (current price: ₺16,190). During my very first trip, the suitcase tore at the...
In 2016, I purchased a Samsonite suitcase in the United States, which came with a 10-year international warranty. About 15 days ago, I submitted it for service at the Desa Vadi Istanbul Mall branch (tracking number: 250609) because both the wheels and handle broke. I requested a repair under warrant...
On July 7, 2025, I purchased a Samsonite SKJ3-005 Respark-Spinner (Ozone Black) cabin-sized suitcase from the Optimum store in Izmir. I only used it twice, and the wheels stopped spinning on the second use, without any notice. This problem probably occurred on the first use, but it became most notic...
About 15 days ago, I sent my Samsonite Black Label suitcase for repair through the Samsonite store at Capacity Mall because one of its wheels had broken. This model is a limited-edition item sold in the United States and comes with a lifetime warranty. However, despite being a warranty-covered repa...
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