My Samsonite 2-Week Bag Broke, They Gave 2 Months To Repair It
I am writing to express my dissatisfaction with a laptop backpack that I purchased on June 9th, 2024. Unfortunately, the strap of the bag broke within just two weeks of use, which is clearly indicative of a production failure. When I reached out to your customer service team, I was informed that it would take approximately two months to repair the bag. Given the short time frame in which the defect occurred, I find this resolution unacceptable. It's been a month since I sent it back to service, but I am still waiting for it to be fixed. As a long-time customer of Samsonite, I am disappointed with this experience and the proposed solution.
Dear Batu S., The legal period for product review and analysis/repair is 30 business days. The products are delivered to our stores after the necessary review/repair processes are completed within 30 business days, and you will be informed via SMS to your registered phone number when they are delivered. We present this information for your attention and wish you healthy days.
Dear Batu S., We have shared our proposed solution(s) regarding your complaint titled "My Samsonite 2-Week Bag Broke, They Gave 2 Months for Repair." As Samsonite, we highly value feedback processes. By filling out the customer satisfaction survey we sent you, you can help us evaluate our resolution process and improve our service quality. Thank you for trusting us and cooperating during the resolution process. Samsonite Customer Service
