I purchased Salomon shoes on September 22, 2024, for ₺8000, and within just 1.5 months, the left shoe's middle tongue section came undone, as shown in the attached images. When I requested an exchange, the shoes were sent for inspection. However, I received a rejection, claiming the issue was not due to production, as stated in the attached report. This is my first time using Salomon and shopping at Arena Acity Outdoor, and I deeply regret both decisions. I trusted the brand's quality but was disappointed by their refusal to take responsibility. I will escalate this issue to the Consumer Arbitration Committee and file complaints on every platform until this matter is resolved. Salomon, I expect a solution immediately.
In March 2024, I purchased a pair of Salomon Ultra 4 shoes from Olimpiyat Spor for ₺6,900. I wore them only two days a week, under normal conditions. However, within the first week, the heel lining started to tear. I sent the shoes in for inspection, but the response I received was, “Not a manufactu...
I purchased a pair of Salomon shoes on October 8, 2023, expecting durability from a premium brand. However, just seven months later, the shoes started falling apart—the front section developed visible tears and stitching failures in multiple areas. I tried contacting Salomon customer service, but th...
I bought Salomon shoes and used them about 20 times by walking on urban asphalt. Despite this light usage, tears appeared in the inner lining fabric of the shoes, which should not happen with a high-quality product. On January 4, 2025, I requested an exchange from the 'Kasaba' store in İzmir. The co...
On 05/04/2024, I purchased a pair of Salomon Speedcross 4 GTX shoes from Athletic Zone. After just five months of light use (about once or twice per week), the inner heel support on the right shoe tore, and there’s noticeable wear on the left shoe as well. I sent the shoes to Athletic Zone for inspe...
I purchased a pair of Salomon shoes in December 2023, expecting high quality and durability. After only five months of normal use, the left shoe developed a tear on the upper part (as shown in the attached photo). Despite the shoes being under a two-year warranty, I returned them to the store on Aug...
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