I purchased the Salomon Alpha Cross 5 Goretex from the Salomon store on 21.10.2024. Despite using the shoes lightly, by 26.01.2025, they developed a strong, unpleasant odor that made them unbearable to wear. I sent them in for warranty inspection, expecting a solution, but my request was denied without any reasonable explanation.
For a premium-priced outdoor brand, this is unacceptable. Shoes designed for performance and durability should not have such issues in such a short time. Salomon’s refusal to address the issue shows a lack of responsibility toward customers. I am extremely disappointed and will be escalating my complaint to the necessary consumer protection authorities. Avoid Salomon if you expect quality and proper customer support.
I purchased a pair of Salomon Alphacross 5 Gore-TEX shoes on November 23, 2023, for ₺4,499, and now I deeply regret my decision. Both shoes developed tears in exactly the same location—a clear sign of a manufacturing flaw. This isn’t normal wear and tear, and it's highly unlikely for two shoes to t...
I purchased a pair of Salomon shoes in December 2023, expecting high quality and durability. After only five months of normal use, the left shoe developed a tear on the upper part (as shown in the attached photo). Despite the shoes being under a two-year warranty, I returned them to the store on Aug...
I purchased the Salomon X Ultra 04 shoes in February 2024 for about ₺5,000, expecting durability and quality. However, within just a year of normal daily use—on asphalt and sidewalks, not even in outdoor or rugged conditions—the shoes have become significantly worn out. For a product marketed as par...
In July 2024, I purchased a pair of Salomon Speedcross 6 shoes, expecting durability and premium quality. However, within just six months, the entire sole wore out completely, making them practically unusable. The rest of the shoe remained in perfect condition—no tears, no loose stitching—yet the so...
In March 2024, I purchased a pair of Salomon Ultra 4 shoes from Olimpiyat Spor for ₺6,900. I wore them only two days a week, under normal conditions. However, within the first week, the heel lining started to tear. I sent the shoes in for inspection, but the response I received was, “Not a manufactu...
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