Ryanair charged me extra despite paying the check-in fee and having 10kg baggage, how can I get a refund?

If Ryanair charged you more despite paying the check-in fee and having a 10kg baggage allowance, investigate their baggage policy to guarantee compliance.

Ryanair's policy states that all fares include one small personal bag (40x20x25cm) that can fit beneath the seat. Additional luggage alternatives include:

- Priority & Two Cabin Bags: Allows for a small personal bag and a 10kg cabin bag (55x40x20cm) on board.

- 10kg Check-in Bag: Drop the bag at the airport check-in desk before security; it will be placed in the aircraft hold.

Ensure that your luggage fulfilled these standards and that you stayed within the purchasing allowance.

Next, contact Ryanair's customer support via their app's live chat feature.

Clearly explain the problem, attach evidence such as receipts and travel cards, and request a refund. Save a copy of all correspondence for future reference.

If Ryanair disputes your claim or does not respond, you can escalate the situation by filing a complaint on Xolvie to raise awareness and alert others.