On August 2, 2025, during my Ryanair flight from Sofia to Bari, with reservation reference number HUY4QQ, I was forced to pay an additional fee of 150€ (75€ per person for two passengers) during boarding. The fee was charged because our cabin bags were allegedly 1 cm taller than the allowed limit. However, there was no clear information or warning provided during the ticket purchase process or anywhere else indicating such a penalty policy.
We believe this situation was unfair and unjustified. Although we contacted Ryanair customer service afterward, we did not receive any positive response or solution. A payment receipt was issued to us at the time of the incident.
I request a full refund of the 150€ charged for the cabin baggage, as it was an unreasonable and uncommunicated fee that caused unnecessary distress to passengers.
On May 10, 2025, at 08:15, I flew with Ryanair from Fuerteventura to Madrid, and to my shock, I was forced to pay an unjust 70 Euro fee for my standard cabin-size suitcase. This is the very same bag I used when flying from Turkey to Fuerteventura via Germany, and I have also used it on many other ai...
During my Ryanair flight from Faro to Rome, where I had a transit connection, I encountered a completely unacceptable issue regarding baggage. I was traveling with a steel case that fully met the official size requirement—55x40x20 cm. Despite this, when I went through baggage check, a Ryanair staff ...
On November 3, 2025, I experienced a serious issue during my Ryanair flight from London Stansted Airport to Vienna (Booking Code: K1KJMA). Although I purchased a 10 kg baggage allowance at the time of booking, I was not allowed to use it at the airport, and was instead told that I had to pay an addi...
I purchased tickets from Ryanair online for a flight to Bratislava at a reasonable price. However, when I tried to complete the online check-in before the flight, the system wouldn’t allow it, repeatedly rejecting the process. On the day of the flight, we were forced to pay an additional €55 per per...
On June 29, 2024, I flew with Ryanair on flight FR3628 from Lisbon to Seville. Despite having the right to a carry-on bag, I was charged €70 for one of my two identical suitcases. The staff treated me poorly during this interaction. One employee informed me that the carry-on bag I paid for would be ...
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