On December 24, I attempted to complete online check-in through the Ryanair app for my flight FR1008 from Otopeni Bucharest to London Stansted. However, because the app did not allow me to scan and upload the required documents, I was unable to complete the online check-in process. Despite clearly explaining this technical issue to airport staff and even though the problem was caused by the app rather than by me, I was charged a 55 Euro check-in fee. I do not find it fair or customer-focused to demand an extra fee from a passenger who was unable to check in online due to a malfunction in the airline’s own application. For this reason, I am requesting a refund of the 55 Euro check-in fee I paid and asking that this app-related error be investigated so that other passengers in similar situations do not experience the same inconvenience.
I purchased tickets from Ryanair online for a flight to Bratislava at a reasonable price. However, when I tried to complete the online check-in before the flight, the system wouldn’t allow it, repeatedly rejecting the process. On the day of the flight, we were forced to pay an additional €55 per per...
On October 1, 2025, I attempted to complete the online check-in for my Ryanair flight FR3616, but the system wouldn’t work in any way, and I was unable to complete the process. I encountered this issue during both my connecting flight from Sarajevo to Brussels and again at Gothenburg Airport. Becaus...
On September 24, 2025, I attempted to complete the online check-in for my Ryanair flight from Gothenburg to London (Reservation No: ZRPPS). Although it was stated that an email would be sent two hours before the flight to complete the online check-in, I never received any such email. As a result, I...
Today, when I attempted to complete my online check-in for my Corendon Airlines flight (booking code B388WA), the system was not working. For almost two hours, I tried multiple times using different devices and browsers, but the system continued to fail, preventing me from completing the check-in pr...
On July 12, 2025, my wife and I were scheduled to fly from Paris to Malta with Ryanair (reservation code: DCCC3X). Since we both hold special (green) passports, we do not need a visa for this route. However, on July 11, when I tried to check in through the Ryanair mobile app, the system required me ...
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