I was looking to purchase a fragrance for my mother as a gift for Mother's Day from the Rossmann store located in Izmir/Narlıdere. Regrettably, I mistakenly bought the One Million perfume for men due to the absence of gender labels. After realizing our mistake, we quickly headed back to the store within 20 minutes to exchange it for Lady Million, the women's version. We even offered to pay the price difference. Unfortunately, our request was denied. After reaching out to customer service, we were advised to send an email with the receipt attached. Even though we've sent the email, we still haven't received a response. Right now, we're facing a bit of a predicament with an unopened men's fragrance that was originally intended as a present for my mother. I would appreciate a timely response to address this matter.
I accidentally purchased the wrong perfume from Yves Rocher and realized it after using it just once. When I tried to exchange it, they refused. I don’t understand why this isn’t allowed. It was a genuine mistake, and I only sprayed it once to test the scent. Now I’m stuck with a fragrance I don’t ...
I bought a perfume from the Dolce Gabbana store at Evkur Gaziosmanpaşa, but received a different fragrance than the one I ordered. Even though I opened the packaging because the boxes looked the same, the store won't let me exchange the item. They did not help me even though their staff made a mista...
On October 6, 2025, my husband purchased a women’s jacket for me from the LCW Ümraniye store. I normally wear size XS, but the store employee gave my husband a size S. Without checking, he bought the item and brought it home. When I tried it on, I realized it was far too large, and upon checking the...
About three months ago, I placed an order for three perfumes from the Victoria’s Secret online store (Order No: 641HR5377I). Due to a shipping label mix-up, someone else’s name appeared under my label with my name and address, and I ended up receiving another person’s products. Out of the three item...
On April 20, 2024, I purchased a perfume as a gift for my wife from the Avon Antares Mall store. Shortly after the purchase, I realized I wanted to exchange the perfume for another fragrance I also liked. The perfume was unopened, and it had only been about an hour since the purchase. There was no ...
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