I recently visited Mango to exchange a product that was unused, with the tags and receipt still intact. Despite this, the staff refused to process the exchange, claiming the item smelled of perfume. This is absurd, as I have not used the item, and it doesn’t even have a scent of perspiration or any other noticeable odor.
As a store manager myself, I find it unacceptable to be falsely accused of using a product simply to avoid honoring an exchange policy. When I asked to speak with the store manager, I was ignored, and a cashier was sent in their place. Why have a store manager if they refuse to address customer concerns?
I will escalate this issue to Consumer Rights and send a detailed report to Mango’s headquarters in Spain. It’s clear that Mango’s customer service standards in Turkey have severely declined. I demand an explanation and a resolution for this humiliating experience.
I purchased a Mango handbag in July 2024, and now—just a little over a year later—the strap has completely detached. I went to the Mango store at Trabzon Forum AVM to request a warranty inspection, but the staff refused to accept the product, claiming it had been more than 6 months since purchase. ...
When I went to the Ankara 365 Mall Mango store to exchange a gift I got from the Mango online store for my birthday, it was a disappointing experience. The store manager and staff treated me rudely and harshly when they told me I couldn't exchange items I bought online; I could only change the size....
On Sunday, 16 November, I purchased trousers from the Mango store and paid a considerable amount, expecting quality in line with the Mango brand. I wore the trousers only once, yet they quickly became loose and formed knee marks, which made them look deformed and unusable for me. After noticing this...
I purchased a brown jumpsuit from the Mango store in Izmir Mavibahçe. After the very first wash, the color faded badly and white patches appeared on the fabric. Since I had no intention of returning the item at the time, I threw away the receipt. Unfortunately, I ended up unable to wear the product ...
Lodged a complaint on "Şikayetvar" due to a purchase from Mango. While the complaint has been posted on the platform, there has been no attempt at contact or inquiry. This level of irresponsibility is unacceptable. I'm demanding an immediate resolution, as no one should suffer damages because of thi...
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