On April 20, 2024, I purchased a perfume as a gift for my wife from the Avon Antares Mall store. Shortly after the purchase, I realized I wanted to exchange the perfume for another fragrance I also liked.
The perfume was unopened, and it had only been about an hour since the purchase. There was no evidence of tampering or use. However, the store staff refused to process either an exchange or a refund, claiming that they could not accept returns or exchanges once the product was sold.
Frustrated, I attempted to contact Avon customer service through their phone line, but I was unable to reach a representative.
I am now requesting a full refund for the unopened perfume. I have attached photos of the boxed perfume and the receipt for your reference.
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