I sent my Roidmi Eve Plus to the service center two months ago due to a malfunction. When it was returned to me, it was covered in oil and dirt. Upon testing, the same issue occurred again. Customer service advised me to send it back with a detailed note about the problem and the condition in which it was returned. Yesterday, I received the product once more, and this time, there was spilled tea inside the unit! The service report stated, "No faults found," and no repairs were made. I tested the product again, and the fan is still malfunctioning.
I've never encountered such negligence. I can't believe my product, which is still under warranty, has been returned in a worse state. I will take this to court. How does tea end up inside my device? When the product first launched, customer service was attentive, but now it seems they no longer care. This is unacceptable, and my product is practically ruined despite being under warranty. This level of irresponsibility is outrageous.
About a month ago, I took my Fakir Ceremony tea maker to the authorized service center due to a malfunction covered under warranty. The device boils the water but fails to stay in the keep-warm mode; after a while, it shuts off and the water cools down. Although the indicator light remains on, the k...
Ever since I bought the Beko tea maker, it's been giving me constant "low water" errors intermittently. Sometimes it brews the tea too early before the brewing time, then tries to brew it again. I make a cup of tea, leave the kitchen, and return 10 minutes later to find all the water gone and the en...
The Karaca Çaysever Robot Pro 4 in 1, which I bought for its design and practicality, has caused me endless frustration. I now long for my previous tea maker, which worked flawlessly for seven years. Before the warranty even expired, the product broke down for the third time, and I'm fed up with sen...
I bought a Karaca Robotea tea maker about a month and a half ago, but it seems to only be able to boil water and not actually brew tea. I sent it to the service center along with my complaint. When it came back, I couldn't help but notice that the problem was still not fixed. Even though I was told ...
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