IKEA Has Delayed Replacing the Incorrect Wardrobe Box for Weeks

I purchased a Lastare wardrobe from Ikea online sales site on 03.10.2026. The wardrobe I ordered consists of two boxes, however my order was delivered to me in three boxes. During the assembly, I realized that for one of the wardrobe bodies, instead of boxes numbered 1 and 2, I had received two boxes both numbered 2. On 10.10.2026 I called customer service and requested an exchange for the wrong box. On 12.10.2026 I was called and my information was taken, and I was told that I would be contacted again as soon as possible. Since no one contacted me, I called again on 16.10.2026 and was told that the issue would be handled urgently, but nothing was done. Afterwards, I called again on 22.10.2026, 26.10.2026, 03.11.2026, 04.11.2026, 08.11.2026, 11.11.2026 and 12.11.2026, and in every call I was told that it would be handled urgently. Despite all these calls and the fact that I stated yesterday that I would take legal action if I did not receive a response, I was still not contacted, so today I have started a legal complaint process. Due to Ikea’s mistake in sending two boxes both numbered 2 instead of boxes numbered 1 and 2, I have been unable to assemble and use the wardrobe I purchased. I request that the correct box be sent to me as soon as possible and that this process be completed without any further delay.