In November, I decided to buy a Roborock smart vacuum and thought it would be a good idea to get extra insurance just in case. Regrettably, a mere week after purchasing the device, it experienced a software error, necessitating a warranty claim. Surprisingly, when the device was returned, it was given back with a damaged protection mat, and there were claims that no repairs had been done. Despite our best efforts, it has been three months without any response or sign of a resolution. Does Roborock provide strong support for its products? I would like to request a replacement for a product that unfortunately exceeded its warranty period after only a week of use.
About 9 months ago, I purchased a Roborock Q7 Max robot vacuum from a tech store. Two months ago, I noticed that the wet mop feature stopped working. I sent it to the authorized service center under warranty, requesting either a repair or a replacement. However, the service center claimed the issue ...
I purchased my Roborock 9 robot vacuum cleaner about 3–4 months ago, and it is still under warranty. I sent it to the service center because a small part broke while it was climbing onto a carpet. The rest of the device was perfectly fine—only that part was damaged. However, the service center claim...
I purchased the Roborock H7 (H7M1A) cordless vacuum less than a year ago, and it already started showing error messages. I’ve been extremely careful with the device—regularly cleaned the dustbin and motor filters as instructed—yet I was told it was a user-caused malfunction and they simply sent the ...
It’s been just about a year since I purchased my Roborock H7 cordless vacuum, and now it has completely stopped working. Out of nowhere, it gave me a “Fan Error – Contact Customer Support” message on the screen. The device no longer operates at all. The biggest issue is that there’s no way to reach ...
I purchased the Roborock S5 Max robot vacuum. During the sale, I was clearly assured that if I purchased the extended warranty, the battery replacement would be free of charge and covered under the warranty. However, for about two months now, whenever I contact the store or customer service regardin...
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