On December 27, 2025, I purchased an annual Investing Pro subscription through Investing.com and paid $116 using a Yapı Kredi Bank credit card registered in my daughter’s name. After starting to use the subscription, I realized that the platform did not meet my expectations in terms of performance and structure, so I decided to cancel the Pro membership on December 29, 2025.
First, I tried to cancel through the Google Play Store, but no active subscription appeared there, so I was unable to proceed. I then canceled my subscription directly through the Investing.com website, and I received an email confirming that my membership had been canceled. However, this email contained no information about a refund for the amount I had paid.
I submitted multiple refund requests both through the website and via email. For a long time, I received no clear information. Later, I received an email stating that the refund had been processed. However, as of January 2, 2026, no refund has been credited to our Yapı Kredi credit card.
Even though I canceled my subscription shortly after purchasing it, I am still waiting for the $116 I paid to be actually refunded to the card. I am requesting clear and transparent information about the refund process. I am filing this complaint because, despite my membership cancellation being accepted, the refund remains uncertain and no actual repayment has been received.
On December 19, 2025, my account on the Investing Pro website was renewed for an annual subscription without my consent or explicit approval, and $237 was charged to my Yapı Kredi Bank credit card ending in 2894. I did not see any notification, warning, or confirmation screen before this charge was ...
On January 14, 2026, I purchased an Investing Pro subscription through Investing.com. On the same day, even though I am legally entitled to a 14-day free cancellation (cooling-off) period, I canceled the subscription both through my account and separately by sending an email requesting cancellation ...
On February 1, 2026, an automatic renewal charge of $237 was made to my credit card for my Investing Pro subscription on Investing.com, without my knowledge or approval. Since I was completely unaware of this transaction, I only discovered it on June 1, 2026, when I reviewed my credit card statement...
On November 5, 2025, I experienced a serious issue with my Investing.com Pro subscription. I logged into the site to check whether my annual membership was still active and to cancel it if necessary. However, when I clicked the “Update Plan” option while trying to cancel, a 2-year subscription fee o...
I purchased a 2-year subscription to Investing Pro yesterday, but the amount charged to my card was higher than the advertised price. This has caused significant distrust, and I am requesting a refund for the overcharged amount. Additionally, I would like to cancel my subscription immediately. I at...