Roborock Q8 Max Pro Brush Cover Broken

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Sultan
May 03, 2:41 pm
3

I purchased my Roborock Q8 Max Pro robot vacuum cleaner in white color from Trendyol on 02.11.2025. Approximately one month after purchase, the main brush cover broke on its own during normal use, without any impact or misuse. After this problem occurred, I contacted Roborock customer service many times. Initially I was told that the stock for the part would be updated the following month. The next month I reached out again and was told once more that the stocks were not updated. I kept calling and sending messages, but each time I felt the situation was postponed rather than resolved. In the end, they told me that there was only a black brush cover available. Although my robot is white, I even accepted this, saying that I was fine with the black cover as long as they sent it, because I have been really aggrieved by this situation. Despite this, the process has still not been concluded satisfactorily for me. At this point, I request that Roborock compensate for the inconvenience and victimization caused and send me two white main brush covers compatible with my Roborock Q8 Max Pro, as well as a few spare parts. My Trendyol order number is TYS2025029756655, and I am ready to share all invoice and guarantee documents with the company if needed. I kindly request that my problem be resolved as soon as possible and that the necessary support be provided.

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