I took my Roborock Q7 robot vacuum to the authorized service center, Bestech. Once the product was fixed, it was given back to me in a rather grimy state. The filters were clogged with dust, the air intake area was completely covered in dust, and the wheels and dustbin were in a poor condition. I can hardly fathom the state of the internal circuits. I have concerns about the possibility of a malfunction being attributed to user error if it is caused by dust. Even though I was assured of a response when I reached out to the authorities, they have failed to follow up. I think they're dragging their feet and haven't lived up to my standards when it comes to service, attention, and quality. I captured images and recorded videos of the state of the item immediately after unpacking it. These files are included for your reference.
I sent my Roborock H7 cordless vacuum cleaner to the authorized service center, and when it was returned, I immediately noticed that the entire dustbin had been replaced without informing me. Not only that, but the motor suction power was significantly weaker than before. On top of that, the main br...
I am deeply frustrated with my experience using the Roborock Q7 Max. Since purchasing it, the vacuum has left crumbs behind and struggled to connect to Wi-Fi. After five months, I sent it in for warranty service through Yurtiçi Kargo, only to receive a call from Bestechn service demanding a ₺5600 re...
I purchased the Roborock H7 (H7M1A) cordless vacuum less than a year ago, and it already started showing error messages. I’ve been extremely careful with the device—regularly cleaned the dustbin and motor filters as instructed—yet I was told it was a user-caused malfunction and they simply sent the ...
I purchased the Roborock Q Revo S robot vacuum just 3 to 4 months ago, expecting a top-tier cleaning experience. Unfortunately, it has already started giving me serious problems. While vacuuming and mopping, it consistently leaves a trail of dirt behind. No matter what I try, the issue doesn’t go aw...
The Roborock Q7 Max robot I just bought quit functioning after only two days. It took the service facility 20 days to fix it, which added insult to injury. The robot was returned to me, but it still wasn't doing its primary cleaning job. The seller and Roborock both said they wouldn't take the defec...
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