The Roborock Q7 Max robot I just bought quit functioning after only two days. It took the service facility 20 days to fix it, which added insult to injury. The robot was returned to me, but it still wasn't doing its primary cleaning job. The seller and Roborock both said they wouldn't take the defective item back or replace it. It's really frustrating that not only has the robot not arrived at my house after a month, but that there have already been two problems with it. I have searched far and low for someone or some group that will listen to my problems, but to no avail. The seller's and Roborock's lack of responsiveness is intolerable. Do not buy from this company if you value good customer service; they provide none. So far, the company's only answer has been to tell me to wait out the remainder of my service commitment. This can never be tolerated.
I am absolutely furious with my Roborock Q Revo MaxV Smart Vacuum! I bought it from N11 on April 7, 2025, and it has barely worked – I've only run it a maximum of two times. Even during its first run, the suction wasn't great, but I brushed it off as "just a robot vacuum." Yesterday, I really neede...
I’m writing to express my ongoing frustration with the Roborock Q7 Max Robot Vacuum, which I haven’t been able to use regularly since I purchased it. From the very first setup, the robot kept spinning in place. I sent it to the service center, where they updated the software. It worked fine for 3-4 ...
I purchased a Roborock Q7 Max in July 2024, paying a premium for what I expected to be a high-quality product. Just three days after purchasing, I set it to clean while I was out, only to return home and find all its parts scattered everywhere. I promptly sent it back for a refund through Trendyol, ...
My Roborock Q7 Max smart vacuum cleaner malfunctioned under warranty, and I have been experiencing problems since June 23. First, I sent the device to the authorized service center Akdemir Teknoloji in Bursa, where only the battery was replaced. However, the device was returned in even worse conditi...
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