On March 27, 2025, I booked my brother a confirmed Qatar Airways flight (A250228732751) from Esenboğa Airport to Riyadh, with a layover in Qatar. He had a valid ticket, confirmed reservation, Saudi Arabia residency permit, and documented proof of entry and exit. Despite presenting all of these at check-in, he was denied boarding on the grounds that he didn’t have a visa—something that was not required based on his status and travel documents.
This decision was unjust and completely unfounded. Qatar Airways staff provided no clear explanation and insisted he couldn’t board solely due to the supposed lack of a visa, ignoring the fact that his residency and travel status allowed for legal entry.
As a result, my brother missed his flight, and we incurred a financial and emotional loss. I am requesting a full refund for the ticket immediately. Qatar Airways must take responsibility for this mistake and ensure their ground staff are properly informed of international entry rules to avoid further mistreatment of passengers. I demand prompt action and reimbursement.
On September 5, 2025, I flew with Qatar Airways on flight QR 320 from Ankara Esenboğa Airport to Doha. Despite holding a Business Class ticket, I and my family were denied lounge access. My PNR and ticket details are attached. At check-in, I specifically asked about the lounge card, and the staff c...
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I was scheduled to fly with Qatar Airways on June 23, but my flight has been delayed for three days now. For the past three days, I have been staying at a hotel with no clear information from the airline about when we will finally depart. This is completely unacceptable — a three-day delay without a...
I had a round-trip ticket with Qatar Airways from Istanbul to Doha to Narita Tokyo, but they refused to let me board. Despite having a passport valid for over six months until 2030, hotel reservations for a night in Japan, my stay address, and an invitation letter, they demanded a 69-day accommodati...
On June 9, 2024, after my flight with Qatar Airways from Bali to Ankara Esenboğa Airport, I discovered that my suitcase had been damaged. The safety belt had been removed and the luggage was left partially opened. A report was filed at Esenboğa Airport with officials, recorded under report number ES...
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