FLO Refused Exchange for Torn Nike Sneakers

I purchased a pair of Nike Kids Cosmic Road Running Shoes from the In Street store in Vega Mall, Eskişehir on 20.09.2025. At the time of purchase I paid an additional fee to have a 6‑month warranty. Nevertheless, after about 3.5 months of use, both shoes developed side opening problems.

On 3 January 2026 I took the product back to the store where I bought it. The store staff said they would take photos of the shoes and send them to FLO for inspection, and two days later I received a negative response. The message stated that no production‑related issue was found. Rejecting this answer, I sent the shoes for a second inspection, and again received a rejection. Despite this, I sent them a third time and again received a negative reply.

I am extremely dissatisfied both because I paid extra for a 6‑month warranty and have not received the corresponding service, and because, despite an obvious manufacturing defect, the responsibility is repeatedly blamed on user error. I request that the product be treated as defective and covered by the warranty, and that my shoes be replaced. Otherwise, I will apply to the Consumer Court to assert my rights and I will no longer consider shopping at FLO or purchasing Nike brand products.