Two days ago, I purchased a pair of pants from Pull & Bear. Since they were too long, I had the hems slightly altered. However, when I tried them on at home, I noticed that the side seam doesn’t run straight—it veers to the side. Unfortunately, I didn’t notice this defect before altering the length.
When I tried to return the pants, the store refused, claiming they couldn’t accept them because they were altered. How can such a defective product even be sold? This is unacceptable. I expect Pull & Bear to take responsibility for selling a flawed product and allow me to return or exchange it. Please respond to this issue as soon as possible.
I bought a product from Pull and Bear, and after wearing it only two or three times, the zipper completely broke. I took the item back to the store, expecting at least a fair evaluation, but the staff refused to accept it and showed no interest in resolving the issue. What frustrated me even more w...
The gray coat I purchased from Pull & Bear last year has developed severe pilling and looks as if it’s falling apart. Despite never being washed, the coat’s fabric is worn out, and the lining has completely torn, making it unusable. It feels like the coat is disintegrating after only a short time of...
On January 12, I placed an order through Pull & Bear’s online store. After waiting for days without any shipping updates, I canceled my order on January 16. Since then, I have not received my refund. I contacted my bank, and they confirmed that no refund request has been processed from Pull & Bear’...
I purchased a pair of shoes from Pull & Bear today, but they were too small. Naturally, I wanted to initiate a return, but the process has been unnecessarily complicated and frustrating. How difficult can it be to return an item? First, I contacted customer service to ask if they offer home pickup ...
pull and bear sold me a product that was not in stock ! 4 days ago i've bought a pair of pants and after 2 days i contacted with customers' service they told me they packed my product and it's been waiting for the carrier to delivering my adress. Later i asked again , they told me it's waiting for t...
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