Camera and alarm systems were installed by Pronet Alarm and Security Systems for my workplace on 6.06.2023. Camera Installation was done by Cınar Group. However, I have been misinformed about the fee, tariff and usage, and after the installation phase, a separate price has been issued for the fee, tariff and usage. The information given before the installation stated that the features that they stated were included in the fee were subject to additional tariffs and charges after the installation - the camera and the alarm system were not integrated with each other, and the monitoring feature on the mobile phone was not available - and an overpayment was made. Based on this, I did not accept the installation and use on 10.06.2023 and contacted the parties to cancel the contract. They were called by Pronet on 12.06.2023 and informed me that an additional fee (8600₺) had to be paid to cancel the contract and installation. Reminding them that the 15-day period has not expired while the installation period has passed just a few days, I declare that I will use all my legal rights based on this unfair demand and gain, and I will not give up on my complaint and demand and submit that the necessary action is taken.
I received alarm system and 2-camera system support from Pronet in February. In addition, they connected me to Pronet Plus for a free trial for 1 month, even though I did not want it. The sales representative said I would follow up and cancel it after 1 month and did not cancel it. They billed me ex...
I was tricked into signing a contract on September 29, 2022, that contained many unfulfilled promises. Pronet Alarm enticed me with promises of free services, but when I looked into it, I found that every part of the alarm system cost money. Even worse, I was threatened with a hefty 5,500 TL cancell...
At the beginning of 2024, I informed you that I wanted to cancel the camera and alarm system due to moving. Since I made a lump-sum payment, I was told that a penalty would be applied if I moved out. For this reason, I had to transfer the alarm and cameras to my new address. Despite the technician c...
I spoke with Mr. Ş****. Pronet's representative offered me a package with four indoor cameras, two outdoor cameras, and all in 2K resolution, priced at ₺993 plus VAT, which I agreed to. All these details were confirmed in our phone conversations, which were recorded. When he came to present the cont...
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