I received alarm system and 2-camera system support from Pronet in February. In addition, they connected me to Pronet Plus for a free trial for 1 month, even though I did not want it. The sales representative said I would follow up and cancel it after 1 month and did not cancel it. They billed me extra and when they came to dismantle Pronet Plus, they dismantled and took my cameras and camera detectors. It turned out that my sales representative added the cameras to Plus. Now I have a siren and a pır and an invoice for 888₺. The lies the sales representative told to make the sale; 1. They refund the entrance fee when you write to complaint vara abi 2. Don't look at the Tefe CPI rate, you will notice 20-30₺ difference in the increase that comes every 6 months 3. Try Plus, I will dismantle it, just use it for free for 1 month 4. Cameras are not included in Plus, don't worry, when we get Plus, your system will remain the same, you will not be able to use the application. 5. You will use the first month for free abi 6. The contract is 24 months abi (36 months came out) Now when I want to cancel Pronet, they wanted 6000₺ in the first month and now they want 13000₺ when I ask them, this is the money they want as a result of 2 months of use, and customer representatives are constantly calling and talking in good faith and trying to stall and discourage.
Pronet billed three times the agreed price! In the last week of October, Pronet's field sales manager, Mr. Tolga, and their Manager, Mr. Sefa, inflated the invoice price threefold compared to the promised amount. Despite being a major company, they failed to honor their word. Furthermore, when I req...
Camera and alarm systems were installed by Pronet Alarm and Security Systems for my workplace on 6.06.2023. Camera Installation was done by Cınar Group. However, I have been misinformed about the fee, tariff and usage, and after the installation phase, a separate price has been issued for the fee, t...
I was tricked into signing a contract on September 29, 2022, that contained many unfulfilled promises. Pronet Alarm enticed me with promises of free services, but when I looked into it, I found that every part of the alarm system cost money. Even worse, I was threatened with a hefty 5,500 TL cancell...
I had a home alarm system installed by Pronet. However, even though I clearly stated that I wanted to cancel my subscription, the monthly fee is still being charged. From the very beginning, the sales representative provided false and misleading information, and the subscription was opened without p...
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