Pronet Charged Me ₺9000 After Cancellation and Refused to Refund Overpaymentsy
We agreed with Pronet to pay a monthly fee of ₺850 at first, but my bills went up to ₺1400 the next month without warning. I chose to end the service, and on May 15, 2023, the cams and system were taken away. But even though my contract ended on November 1, 2023, I kept getting bills. Because of automatic payments, I didn't realize it until I had paid an extra ₺9000 from May to October. When I asked them to return the extra money, they refused. As well, I had to pay a ₺12000 fee to stop early. Before I take this to the Prosecutor's Office, I hope Pronet will fix the problem and return the bills that were charged incorrectly.
Dear Birol K., First of all, we would like to inform you that your written request submitted through the platform has been received by our brand. As a company that always prioritizes customer satisfaction in its working principles, we would like to emphasize that all requests from our valued customers are always evaluated with great sensitivity. Your request was received on 18.09.2024, and your process is ongoing. We will respond as soon as possible to turn your feedback into gratitude and ensure your satisfaction. For any information, suggestions, opinions, and requests regarding our products and services, you can contact us through our call center. For all your applications, our Pronet Alarm Monitoring Center is at your service 24/7. Pronet Security Services Inc. Customer Service Unit
I would like to thank Ms. Sema, who took an interest in this matter with me; she was very helpful. Pronet refunded the overpaid invoices, but they refuse to reimburse the campaign cancellation fee.
