I bought an Electrolux washing machine. I had to call their service three times, including installation. Finally, I realized that choosing this brand was a big mistake. They kept me waiting for days for the installation. On the second service visit, the machine was making a noise. They came, blamed me for the issue, and demanded payment. During the last service, the power button wasn't responding. I recorded a video and sent it to them. The technician arrived, claimed that there was nothing wrong with the machine, and dismissed the issue quickly, even though he faced the same problems with his own machine. The service vehicles had no branding, and one of the technicians was wearing a uniform from Franke, a different brand. What should I even say about this?
I purchased my Electrolux washing machine four months ago. I pleaded with the device for three months about the stain on the cover, the yellowness of the bellows rubber, the smell of fabric softener, and the excessive vibration. I called numerous times, but the authorized service did not approve the...
Electrolux does not install so that the machine does not wear out. Our white goods are generally Electrolux brand. We bought a washing machine, same brand. We wouldn't have bought it. On July 16, I called customer service for installation. They registered. They said they will call service within 24-...
Allow me to recount the agony I had with my Electrolux white goods and shed light on Electrolux's service operations in general. In November, my Electrolux dryer failed. Initially, they stated it was not covered by the guarantee. I kept my warranty documents safe, found them, and verified that my pr...
I bought an Electrolux dryer in February 2023. The machine, which we love to use, started leaking water before the warranty period ended. I immediately called the Electrolux customer representative. The customer representative gave information about filter and heat exchanger cleaning. However, I sai...
I purchased an Electrolux washing machine in August 2024. Within a short period of about 3 months, the machine started showing error codes frequently and began moving from its position. I reported the issue, and a service technician arrived 4 days later. The technician, who was the same person who i...
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