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Profilo Built-in Oven Installation Nightmare Still Unresolved

Profilo Built-in Oven Installation Nightmare Still Unresolved
July 6, 2023 7:42 PM57

Even though I bought the Profilo built-in oven six days ago, it still hasn't been set up. I don't know why they're standing around. Even though it's already 7:00 PM, they haven't shown up yet. Do they plan to get there around dinner time? I'm sorry I bought this product because the service is so slow. We choose a well-known brand because we expect quality, but their actions are ruining our experience. I have guests coming over tomorrow, but the oven is still not set up. My kitchen doesn't have an oven that works. This is a very sad and frustrating situation. Since days, customer service hasn't been able to fix the problem. I want the delivery and installation to happen right away. Thank you.

July 7, 2023 2:05 PM (18 hours after complaint)

Dear Valued Customer, Thank you for sharing your valuable opinions and suggestions with us. Our Customer Relations Representative will contact you regarding your application as soon as possible. For all your inquiries, our Profilo Call Center is at your service 24/7 from anywhere in Turkey. Additionally, if you reach us through the Customer Service page, we will get in touch with you immediately. Thank you for your interest in our brand. Sincerely, PROFİLO Communication Center

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