We got a Hoover oven, and the service team has been trying to set it up for a whole month now – can you believe it? They kept stringing us along with promises like 'you'll be contacted today.' They said, 'We've notified the headquarters, we've notified the service team,' but there's been no action. It's been a total letdown. I've bought products from other brands, and they practically show up with the products at almost the same time. I've never seen a brand with such lousy service. A month without getting this oven up and running? Ridiculous. Hoover really needs to up its game in the service department.
I recently purchased a Hoover dryer, and the shipment arrived in three to four days. I contacted the customer service department after the product was delivered to schedule the installation. We haven't heard from anyone in 13 days, and no one has even bothered to show up or call. I was forced to cal...
I purchased a Hoover built-in hob, and after installation, I discovered that the second ignition button at the bottom was not working. Upon calling for assistance, the service was sent back with an apprentice, and they identified a broken part, indicating the need for replacement. After a month, I c...
I purchased a Hoover dryer, but I’ve been waiting nearly a week for it to be installed. Every time I contact customer service, they say the issue has been passed along, but nothing gets resolved. They promise installation in the afternoon, then delay it to the evening, and now I can’t even reach the...
I submitted a service request for my Hoover washing machine on April 24th, and it is still not fixed today, June 17th. The service crew has arrived five times. Two of them replaced the same part, but the other three are unsure which part requires replacement. It's absurd that we've gone months witho...
I can't believe the level of incompetence from Hoover's customer service and service center. Just five months ago, I purchased a washing machine that started beeping incessantly and displaying jumbled numbers on the front panel during wash cycles. Then, in the middle of the night, the machine's drum...
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