Our Bosch Inox refrigerator, which we've used for 3 years, started rusting on both the top and bottom doors. Strangely enough, the warranty had expired just 6 days prior. We were out of town, and when we noticed the issue upon returning, I immediately called, but they said it was out of warranty. First, this is not a user error; second, they didn't provide any assistance even though the warranty had only expired by 6 days; and third, when we purchased this product from Buyaka Mall, they sold it to us as a new product but sent a display model instead. After I complained, they were embarrassed and sent us a new one the next day. They didn't care about any of this and initially quoted a price of over ₺8000 for the two doors. I refused, the service came, took some photos, and charged us ₺400. Later, they called and offered a ₺1000 discount, which I still refused. They called again and offered a 50% discount. It felt like they were negotiating with me. I had no choice but to accept. They came and installed the new doors. In total, they took ₺4850 from me for the service and door replacement, despite the previous issue and the fact that the product rusted on its own. I do not accept this situation and will pursue my rights. I will do everything I can to get a refund for my expenses.
I purchased a Bosch refrigerator with the freezer at the bottom. Last year, rust began to emerge on the bottom half, so I reported it, and they accepted the issue and replaced the entire door. Today, while cleaning the top door, I observed the same problem on the top. I called customer service to ge...
My Bosch refrigerator saga began with a scratched door upon initial delivery. Despite a replacement, the second door also bore scratches. Following a third door change, initial wear and tear on the hinge area was observed, with the plastic flaking off. This issue eventually subsided with regular use...
Unfortunately, we bought all our appliances from Bosch. Before the warranty expired, we extended the coverage. The inner door shelf holder of our refrigerator broke off on its own from the door, even though there was no problem with the shelf itself. I called the service, and they confirmed it wasn’...
In 2016, I purchased a Bosch refrigerator for our new home, trusting in its quality, durability, and reliability. During this time, we moved once, and we used the refrigerator as one normally would in a household. However, after 8 years, it stopped cooling. We called for service, and they informed u...
When I bought my Bosch Inox refrigerator about two years ago, I was told to use Bosch's cleaning tool to keep the outside from rusting. They made it clear that the guarantee would not cover any rust that happened if I didn't do what they said. That's why I bought it and have only used it to clean th...
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