As a unique present for someone very significant, I purchased this fantastic photo book on April, when it came to be honest I was devastated. Found the images to be completely distorted, with blurriness and misalignment abounding. contacted your customer support team right away in the hopes that this would be resolved ASAP. They assured me that they would reprint it and send it to me immediately. Feeling quite down, more than two weeks have passed with no response whatsoever! No word on the status of the new photo book. Last week, attempted to get in touch once more, but the response was extremely evasive. When will the correct one be available? I have no clue. You claim to care deeply about satisfied customers and "won't rest until I am happy," so this whole thing is really getting under my skin. No need for it now as following the terms of your guarantee, would like a complete refund if having it fixed is no longer an option.
The photo book I got from your My Projects service came, the final product isn't what I was hoping for. The process was ok, it was easy to upload the pictures, choose the layout, and place my order, also I was pretty sure the photos I used were very good, but the ones in the book look fuzzy and pixe...
I've been consistently misled and waited on when it comes to my refund for weeks now. Every time I ask where my refund is, get a different excuse, which makes the process even longer. Being given empty promises over and over again and having my problem put off indefinitely is so frustrating. I've s...
Although I have been a devoted Zalando customer for years, my most recent order has left me very dissatisfied. Two weeks ago I ordered, and I never heard anything about its arrival status. When I contacted customer support, I was told the box most likely had been lost in route. I asked for a refund ...
Why disappoint me you guys??? I knew this Curve Plus dress I bought from you would be perfect, though I paid for it, it's now out of stock! It's unfortunate that they took my money without informing me!!!! supplies can run low, but knowing that going in would have been nice. I was going to wear that...
A pair of Ray-Ban sunglasses I bought from Atasun have a noticeable flaw, and to be honest, the quality is below what I expect from Ray-Ban. Things can go wrong from time to time, and that's why excellent customer service is so important. Considering my past interactions with them, this is of utmost...
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