On November 1, 2025, I attempted to create an AI-generated presentation on Presentations.ai using the one-time download option. During the process, I made an incorrect selection. My order number is 10018253. As a result, I requested a refund for the $33 USD I paid. However, I only received a standard response from the company stating that refunds are not provided, and no goodwill or solution-oriented approach was shown.
Even though I explained in detail to customer service that the presentation was downloaded incorrectly and described the hardship I experienced, I was told that refunds are not issued as a matter of procedure. I paid by credit card, yet my personal situation was not considered at all, and I received only a generic policy-based response. This was very disappointing.
To prevent similar situations from happening to other users, I ask the company to prioritize customer satisfaction and reconsider my refund request.
On October 27, 2025, after starting the free trial for Prezi’s presentation service, a charge of $58 was taken from my card. I don’t think there was sufficient information provided about any charges that would occur after the free trial ended. I have the payment receipt, and the transaction was made...
I am filing a complaint about the presentation platform Prezi. Even though I canceled my subscription, the site still withdrew nearly 8.000₺ from my account. When I looked online, I saw that many other users have experienced the same issue, which shows this is a recurring problem. In the past, I use...
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