Presentations AI charged me twice and won’t refund, how can I get my money back?

If Presentations AI charged you twice and you want to recover your money;

Check your subscription status first;

• Log in → Profile → Billing / Subscription
• Confirm:
– Plan status (Active / Expired)
– Auto-renewal setting
– Next billing date
• Screenshot the subscription page

Check your payment history;

• Review your bank/card statement
• Note:
– Both charge amounts
– Dates of transactions
– Merchant name (how it appears on statement)
• Screenshot both transactions

Verify if you subscribed through a third party;

• If via App Store / Google Play:
– Open Subscriptions → Check active plans
– Confirm if duplicate subscription exists
• Screenshot subscription details

Contact Presentations AI Support;

• Explain clearly that you were charged twice
• Provide:
– Account email/username
– Dates & amounts of both charges
– Screenshots (subscription + bank statement)

• Ask them to:
– Confirm why duplicate billing occurred
– Refund the extra charge
– Cancel any duplicate subscription
– Provide written refund confirmation

If they refuse or ignore you;

Consider filing a complaint on Xolvie to pursue a resolution.