SuperGrok Subscription Refund Denied After Feature Failure
"Update: After the issue I experienced, the refund process was resolved through Google Play and the bank, and the money reached me. In my case, the process went as follows: First, I sent a refund request to the company via email, but I did not get a clear solution. Then I created a refund request through the "Report a problem" section on Google Play. At the same time, I initiated a chargeback with my bank. After these steps, the purchase was cancelled and the refund was credited to my account. For others experiencing similar problems, I recommend not only contacting the company but also starting the process through Google Play and the bank. Making the process visible on the Şikayetvar platform was also helpful. Thank you."
On January 18, 2026, I purchased a SuperGrok subscription for the Grok mobile app from xAI for $38 USD. I chose this sub...scription for business purposes, specifically to use the image generation (Imagine) feature. However, after the purchase, this feature did not function properly for days. Most of t