PostNL Marked My Package Delivered Even Though I Never Received It

I am filing this complaint about a shipment carried by PostNL with tracking code 3SMYPA033493759. I placed an order that should have been delivered to me, but the address on the parcel was wrong, and even so PostNL went ahead and marked it as delivered. As a result, the parcel has disappeared and I never received anything. According to your own tracking information, the shipment was sent on 19 September at 09:37 and is shown as “delivered” on 19 September at 14:37. Despite this, nothing was delivered to me at my address. I am extremely frustrated and angry that such a serious mistake with the address could still result in a “delivered” status, leaving me without my order and without any explanation. I request that PostNL urgently investigate where this parcel was actually delivered, confirm who received it, and compensate me for the full value of the missing order. I also expect a clear written explanation of how this could happen and what measures will be taken to prevent this kind of situation from happening again.