PostNL marked my package delivered but I never got it, how can I find my parcel?

If PostNL marked your package as delivered but you didn’t receive it, follow these steps to try to locate it:

Check the delivery details first;

• Open the Track & Trace page for your parcel
• Look for notes such as:
– “Delivered to neighbour”
– “Delivered to parcel locker”
– “Left at front door or safe place”
• Delivery notes can show exactly where the driver left the package.

Ask neighbours or building staff;

• PostNL drivers sometimes deliver to a neighbour if you are not home
• Ask nearby neighbours, reception, or security in your building.

Check nearby PostNL pickup points;

• If delivery failed, the parcel might be at a PostNL service point
• Use the tracking code to see if it was redirected.

Contact the sender and PostNL;

• Report the missing delivery to the sender (store or seller)
• The sender usually needs to open an investigation with PostNL because claims are filed by the sender.

If none of the above solutions work, please feel free to share your experience. You can also file a complaint on our website.