Xolvie Resolution Specialist March 11, 9:18 am
If your PostNL parcel never arrived, first check the Track & Trace status to confirm whether it shows delivered, in transit, or delayed.
Sometimes parcels are delivered to neighbors, a pickup point, or a local postal partner, so checking the detailed tracking information may reveal where it actually went.
If the tracking shows delivered but you did not receive it, contact the seller immediately and ask them to start a delivery investigation with PostNL.
The sender usually must open the claim because they hold the shipping contract and can request compensation or a formal parcel search.
If the parcel appears lost or stuck in transit for an unusually long time, request a refund or replacement from the retailer while the investigation is ongoing.
If the issue continues, raising it publicly on Xolvie can often trigger a faster response.
Vote
Related Complaints
Temu and PostNL Returned My €88.59 Order Without Trying to Deliver
Zafer
September 30, 2025 1:14 am
-On September 23, I placed an order through Temu to be delivered to my address in Belgium. The order contained five items totaling €88.59 (Order No: PO-020-08928653921913468). The estimated delivery date was September 30. Even though I was home all day, the delivery company PostNL never came to my ad...
PostNL Delayed My Important Documents From the Netherlands for Two Weeks
Sare
November 08, 2024 10:06 am
-Documents that were sent to me from the Netherlands through PostNL have still not been delivered, even though two weeks have passed. Because of this delay, two of my appointments with the Dutch Consulate have already been missed. I kindly request that my shipment be urgently located and the deliver...
Postnl