A package that was sent to me from the Netherlands already had its service fee paid by the sender, yet I was told in Turkey that I also needed to pay an additional service fee. This makes no sense. I have never encountered a shipping agency that requires both the sender and the recipient to pay service fees for the same shipment.
I expect the responsible authorities to resolve this issue and provide a clear explanation. Otherwise, I will file complaints with the appropriate authorities.
A package that is being sent to me from the Netherlands already had its service fee paid by the sender, yet I was told in Turkey that I also need to pay a service fee in order to receive the package. This makes no sense. I have never encountered a shipping agency that requires both the sender and th...
I sent a gift package from the Netherlands to Turkey through PostNL, containing items worth about €20. However, my shipment has been showing “waiting at the PTT office” since December 6, and no progress has been made with the delivery. When I called PTT customer service, they told me that shipments...
I recently purchased a product from overseas and paid €175 for the item, plus shipping costs. When the package arrived in Turkey, it was held up in customs. FedEx directed me to a company called Medtria, which demanded ₺25,000 in customs clearance fees for a ₺6,500 product! This is an exorbitant an...
I experienced a problem with the delivery of a package under warranty sent to my address in Başakşehir, Istanbul, via UPS Turkey. Despite having previously delivered to the same address without issue, this time my package was returned due to an incomplete address. Furthermore, I was not informed of ...
I placed an order through Amazon from a seller named 'Karam Gıda'. I initially received a message saying the order had been shipped, but while I was waiting for delivery, the order was canceled and refunded without explanation. On May 24, I placed another order. That same day, I received a notificat...
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