PostNL says delivery failed but no driver came, how can I reschedule delivery?

If PostNL says delivery failed but no driver came, you can reschedule delivery using these steps:

Check the Track & Trace page first;

• Open the PostNL Track & Trace link for your parcel
• Look for details such as:
– “Delivery attempt failed”
– “Recipient not at home”
– “Parcel taken to service point”
• The page often shows your available delivery options

Reschedule delivery online;

• On the Track & Trace page, click Change delivery
• Choose one of the options:
– New delivery date
– Deliver to a neighbour
– Deliver to a PostNL pickup point
– Leave the parcel in a safe place

Use the PostNL app;

• Log in to the PostNL app
• Select your parcel and choose Adjust delivery
• Pick a new date or pickup location

Check nearby service points;

• Sometimes the parcel is already sent to a PostNL pickup point after a failed attempt
• The tracking page will show the address and pickup time

Contact PostNL if no attempt was made;

• If the driver never came, contact PostNL customer service
• Provide:
– Tracking number
– Delivery address
– Screenshot of the “delivery failed” status

Ask them to schedule a new delivery attempt or redirect the parcel to a pickup point.

If the problem remains unresolved after contacting support, consider filing a complaint on Xolvie to raise awareness and pursue a resolution.