PostNL lost my international package in transit, how can I request compensation?

If PostNL lost your international package in transit, you can request compensation by following these steps:

Check the tracking and confirm it’s lost;
• Open the Track & Trace page and note the last scan location
• If there has been no update for many days, the parcel may be considered lost
• Save screenshots of the tracking information

Contact the sender immediately;
• With PostNL shipments, the sender (not the recipient) usually has to file the claim for loss or damage.
• Ask the sender to open an investigation with PostNL

Request a missing parcel investigation;
• PostNL customer service can start a search investigation using the tracking number and shipment details.
• Investigations often take around 10–15 business days to locate the parcel or confirm it is lost.

Submit a compensation claim (if eligible);
• Compensation is usually available only if the parcel was sent with tracking, registered mail, or insurance.
• The sender may need to provide:
– Tracking number
– Shipping receipt
– Invoice or proof of item value
– A statement confirming non-delivery

Request a refund or replacement from the seller;
• If you bought something online, contact the store or seller
• They can refund you or send a replacement while they handle the claim with PostNL.

If the issue persists, share your experience and consider filing a complaint on Xolvie to seek a resolution.