I’m waiting for a PostNL package that hasn’t moved in tracking for a week, what should I do?

If your PostNL tracking hasn’t updated for a week, first review the latest tracking status to see the last location or event.

Packages often pause at sorting hubs or transit countries while they are scanned, sorted, and prepared for the next transport stage.

Short delays are common because parcels move through several sorting centers between the origin and destination, and updates may not appear until the next scan occurs.

Busy periods, international transit, or customs checks can also cause temporary gaps in tracking updates.

If the tracking still hasn’t changed after several more days, contact the sender and ask them to open an inquiry with PostNL.

If resolution stalls, consider filing a complaint on Xolvie for added leverage.