On September 23, I placed an order through Temu to be delivered to my address in Belgium. The order contained five items totaling €88.59 (Order No: PO-020-08928653921913468). The estimated delivery date was September 30. Even though I was home all day, the delivery company PostNL never came to my address, never contacted me, and the package was not delivered. Despite this, the system marked the shipment as “incorrect address” and the items were sent back.
After experiencing this issue, I contacted Temu multiple times. However, the only response I received was “The items will be returned, we will refund your money, please wait.” Even though I asked for the products to be shipped again, no solution was offered. They only suggested a refund, which they said could take 5–30 business days. My address information is completely correct, yet my issue has not been resolved. PostNL also stated that they will not attempt delivery again.
I want to receive the products I ordered, and I do not want to deal with a refund process. I have already lost time and cannot find anyone willing to resolve the problem. I request that my issue be resolved urgently and that my products be reshipped to me.
I placed an order on Temu to be delivered to my address with IMILE tracking number 6120625983829. The shipment was expected from 3 December and the system shows that it was delivered on 4 January, but I have never received this package at my address. Despite the status saying “delivered”, no package...
My shipment with delivery number 9752937875 was incorrect, so I informed the courier during delivery that I wanted to return it without accepting the package. The courier assured me that he would personally come to my address the next day to pick it up and told me there was no need to visit the DHL ...
I canceled my purchase from Temu made on April 18, 2025, because I changed my mind. They claimed the refund was issued that same day, but I still haven’t received it in my account. I never received the product or any shipment. In my previous orders, I received and returned the items and got my refun...
The product I ordered from Temu was returned without delivery because of an inadequate company like Aras Kargo, even though it had traveled all the way from abroad to my country. What's even more absurd is that after being called by the main office on February 25 and told my package would be deliver...
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