I have been a loyal Porsche owner for years, but my recent experience with the Antalya Başaran authorized service has been extremely disappointing. My vehicle’s warranty is set to expire on June 12, and I needed to bring it in for warranty extension and maintenance before then. I contacted the service on May 27-28 to schedule an appointment for June 10-11. However, they informed me that no replacement vehicles would be available for 30-32 days and offered no solution.
As a Porsche customer, I expect superior service and support, especially when I’m traveling 140 km (a total of 280 km round trip) and paying approximately ₺210,000 for their services. Denying a replacement car during such a critical period sends the message that customer satisfaction is not a priority.
If I had chosen BMW or Mercedes instead of Porsche, I wouldn’t face such service issues. Porsche needs to reconsider its approach to customer care, or they risk losing loyal clients like me. I demand a resolution and proper service before my warranty expires.
I brought my Porsche Macan (license plate 07 AHM 53) to the authorized service center in Antalya after a minor accident. My car is fully insured, yet more than a month has passed and the repairs still haven’t even started. I can’t even get a clear answer on when the work will be done. All that needs...
I am deeply dissatisfied with the service provided for my Porsche Taycan 4S. As part of the recall process (brake hose replacement and system update), I was asked to leave my car at the service center. However, no replacement vehicle has been provided, which is unacceptable for a brand like Porsche ...
I own a 2022 Porsche Macan and contacted the service center to schedule a maintenance appointment. I specifically requested a loaner car twice during these calls, but each time I was told they would get back to me—yet no one has followed up. The lack of communication and interest from the service te...
I delivered my 2011 Porsche Boxster to Başaran Otomotiv Porsche Authorized Service in Antalya due to a transmission fault. I handed the car over on April 22, 2025, and after diagnosis, payment, ordering of parts, and completion of the repair, I received the vehicle back on June 19, 2025. I paid a to...
I brought my Porsche Taycan to Doğuş Maslak Service for a software update, and my car has now been in the service center for 20 days with no progress. To make matters worse, I was informed that it may take an additional month before the service is completed. This is unacceptable, especially for a pr...
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