I own a 2021 Porsche Taycan, and all scheduled maintenance at 15,000 km and 30,000 km was completed at the authorized service center. My car is currently at 45,000 km. After an accident in 2022, replacement parts were purchased from Doğuş Oto and repairs were done at a private service.
Today, I visited Doğuş Oto Çankaya to report that my car’s heating system is not working and to inquire about updates. I was informed that all Porsche Taycans were recalled for updates, but mine wasn’t included. The service refused to take responsibility for any issues caused during updates and demanded a written waiver in case the car stops functioning after the process.
I find this unacceptable. As a Porsche Taycan owner, I expect my car to receive all necessary updates and repairs, including fixing the heating system. I will escalate this complaint to the relevant authorities if this is not resolved promptly.
My 2022 Porsche Panamera Hybrid, with only 58,000 km, developed a major fault in its electric motor, resulting in an estimated repair cost of ₺1,000,000. I contacted Doğuş Oto for a free replacement, as this issue is common in many Hybrid vehicles, but my request was denied. During my visit to the s...
I brought my Porsche Taycan to Doğuş Maslak Service for a software update, and my car has now been in the service center for 20 days with no progress. To make matters worse, I was informed that it may take an additional month before the service is completed. This is unacceptable, especially for a pr...
Hello, After an accident with my Porsche 911 Carrera S, I entrusted the vehicle to Doğuş Oto Kartal Porsche service, but the experience has caused significant financial and emotional distress. Here are the main issues I encountered: Warranty Service Failures: Despite my car being under warranty, ...
I own a 2022 Porsche Macan and contacted the service center to schedule a maintenance appointment. I specifically requested a loaner car twice during these calls, but each time I was told they would get back to me—yet no one has followed up. The lack of communication and interest from the service te...
I am deeply dissatisfied with the service provided for my Porsche Taycan 4S. As part of the recall process (brake hose replacement and system update), I was asked to leave my car at the service center. However, no replacement vehicle has been provided, which is unacceptable for a brand like Porsche ...
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