I brought my Porsche Taycan to Doğuş Maslak Service for a software update, and my car has now been in the service center for 20 days with no progress. To make matters worse, I was informed that it may take an additional month before the service is completed. This is unacceptable, especially for a premium vehicle that I paid a significant amount for. Such delays and lack of efficiency are disappointing and do not reflect the high standards expected from Porsche. I demand an immediate resolution to this issue and request that my car be returned promptly. Porsche must address these delays and provide better service for their customers. Please take action immediately!
Doğuş Oto's "Time Tunnel" Service
Three months ago, I left my Porsche Taycan at Doğuş Oto service for a software update, and it embarked on a veritable time journey. Who could have guessed that when I handed over my car for a routine process like a "software update," I wouldn't see it again for three months?
Every time I called the service representatives, the answer was: "We can't provide a day or date." So, do you call this uncertainty policy a "Premium service approach"?
If a company that proudly claims to offer "pioneering service" leaves its customer in such a predicament and can't even share information, how do you explain this with any understanding of customer satisfaction?
This experience clearly reveals Doğuş Oto's "Luxury car, mediocre service" approach. I hope this article becomes the voice of customers who have gone through a similar process and prompts Doğuş Oto to reconsider its customer service approach.
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