I am deeply dissatisfied with the service provided for my Porsche Taycan 4S. As part of the recall process (brake hose replacement and system update), I was asked to leave my car at the service center. However, no replacement vehicle has been provided, which is unacceptable for a brand like Porsche that markets itself as luxury.
The service quality at your Esenyurt and Maslak branches is subpar and far below the standards expected from a premium brand. Despite requesting a replacement vehicle a month ago and being told I was on the waiting list, I discovered after following up that my name had not been added. Waiting an entire month in vain feels like a complete lack of respect for my time and trust as a customer.
Being without a vehicle for three days creates significant inconvenience, especially when other luxury brands readily offer replacement cars in such situations. This experience has completely shaken my confidence in Porsche. I’ve shared my dissatisfaction with my friends and network, and I am prepared to escalate this complaint to Porsche Germany and other platforms if the issue is not resolved promptly.
I demand an immediate response and the provision of a replacement vehicle. Anything less is a failure to deliver the service expected for a vehicle of this caliber, and I will not hesitate to take this matter to an international level if necessary.
I brought my Porsche Taycan to Doğuş Maslak Service for a software update, and my car has now been in the service center for 20 days with no progress. To make matters worse, I was informed that it may take an additional month before the service is completed. This is unacceptable, especially for a pr...
I own a 2021 Porsche Taycan, and all scheduled maintenance at 15,000 km and 30,000 km was completed at the authorized service center. My car is currently at 45,000 km. After an accident in 2022, replacement parts were purchased from Doğuş Oto and repairs were done at a private service. Today, I vis...
I own a 2022 Porsche Macan and contacted the service center to schedule a maintenance appointment. I specifically requested a loaner car twice during these calls, but each time I was told they would get back to me—yet no one has followed up. The lack of communication and interest from the service te...
Hello, After an accident with my Porsche 911 Carrera S, I entrusted the vehicle to Doğuş Oto Kartal Porsche service, but the experience has caused significant financial and emotional distress. Here are the main issues I encountered: Warranty Service Failures: Despite my car being under warranty, ...
I have been a loyal Porsche owner for years, but my recent experience with the Antalya Başaran authorized service has been extremely disappointing. My vehicle’s warranty is set to expire on June 12, and I needed to bring it in for warranty extension and maintenance before then. I contacted the servi...
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