Porsche Taycan 4S Recall Service Leaves Me Without a Replacement Vehicle

I am deeply dissatisfied with the service provided for my Porsche Taycan 4S. As part of the recall process (brake hose replacement and system update), I was asked to leave my car at the service center. However, no replacement vehicle has been provided, which is unacceptable for a brand like Porsche that markets itself as luxury.

The service quality at your Esenyurt and Maslak branches is subpar and far below the standards expected from a premium brand. Despite requesting a replacement vehicle a month ago and being told I was on the waiting list, I discovered after following up that my name had not been added. Waiting an entire month in vain feels like a complete lack of respect for my time and trust as a customer.

Being without a vehicle for three days creates significant inconvenience, especially when other luxury brands readily offer replacement cars in such situations. This experience has completely shaken my confidence in Porsche. I’ve shared my dissatisfaction with my friends and network, and I am prepared to escalate this complaint to Porsche Germany and other platforms if the issue is not resolved promptly.

I demand an immediate response and the provision of a replacement vehicle. Anything less is a failure to deliver the service expected for a vehicle of this caliber, and I will not hesitate to take this matter to an international level if necessary.