I own a 2022 Porsche Macan and contacted the service center to schedule a maintenance appointment. I specifically requested a loaner car twice during these calls, but each time I was told they would get back to me—yet no one has followed up. The lack of communication and interest from the service team is extremely disappointing. It seems that because there are no other authorized Porsche service centers in Istanbul, they feel no urgency to address customer concerns. This level of neglect is unacceptable for a premium brand like Porsche. I demand that my loaner car request be fulfilled and that better customer service standards be implemented. Please resolve this issue promptly!
On May 26, 2022, I visited the Maserati Service Center in Sarıyer, Istanbul. Prior to my visit, I contacted customer service to confirm details and was informed that staff would assist me at 1:00 PM. I made it clear that my situation was urgent and the process on my vehicle would only take 5-10 minu...
I brought my Porsche Taycan to Doğuş Maslak Service for a software update, and my car has now been in the service center for 20 days with no progress. To make matters worse, I was informed that it may take an additional month before the service is completed. This is unacceptable, especially for a pr...
I own a 2021 Porsche Taycan, and all scheduled maintenance at 15,000 km and 30,000 km was completed at the authorized service center. My car is currently at 45,000 km. After an accident in 2022, replacement parts were purchased from Doğuş Oto and repairs were done at a private service. Today, I vis...
I am deeply dissatisfied with the service provided for my Porsche Taycan 4S. As part of the recall process (brake hose replacement and system update), I was asked to leave my car at the service center. However, no replacement vehicle has been provided, which is unacceptable for a brand like Porsche ...
I have been a loyal Porsche owner for years, but my recent experience with the Antalya Başaran authorized service has been extremely disappointing. My vehicle’s warranty is set to expire on June 12, and I needed to bring it in for warranty extension and maintenance before then. I contacted the servi...
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