1
Kenan is completely dissatisfied with the result

Popeyes Sends People Chickenburgers With No Chicken

Popeyes Sends People Chickenburgers With No Chicken
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Kenan
February 17, 2024 10:33 pm
118

I placed an order for a family pack from the Popeyes brand through the Tıkla Gelsin app around 8:15 PM on February 17th. Tracking the courier via the live tracking feature, I saw that he had circled the entire district and finally reached me; naturally, the food had gone cold. However, the real shock came when I opened the hamburger. None of the ingredients I selected, like tomatoes, lettuce, or pickles, were present, and there were only two small chicken pieces inside. If we were to consider this situation normal, the abnormality was the non-functioning call center at 444 76 77. The live support on the Tıkla Gelsin app was also unresponsive, and we couldn't find anyone to address our concerns. With these strange products sold under the guise of a family hamburger, we remained hungry and unanswered. As a last resort, we bought meatballs from the store and learned to make our own hamburgers. The most upsetting part is trusting Burger King and TAB Gıda, only to be left hungry and helpless. It seems their mindset is "eat what we give you and never reach us." With 86 million people in the country, even if they eat once and never return, it's not a problem for them because they will still continue their business as usual.

February 19, 2024 10:45 am (1 day after complaint)

Dear Sir/Madam, Our customer has been contacted regarding the complaint number 27920456, and the necessary information has been provided. We submit this for your information. Sincerely, Popeyes Customer Service

Kenan
Kenan
February 19, 2024 11:57 am

It was an interesting call; a lady, in a rather harsh tone, said something like "Who are you to complain about us?" without any apology or humility, and as if I was lying, she said that cameras, courier records, etc. would be checked! Also, there are no more call centers; they've closed them down. Of course, it could be a choice; they might have said, "I don't really care about my customers, there's no need," and I would respect that, but then why is there such a number and why is it advertised? I might be wrong, I might make mistakes, I might forget, I might forgive and order again, but I deleted the Tıkla Gelsin app.

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