On 10/12/2023, I received a message from 3699 indicating that my subscription was activated, even though I did not provide approval or log in to do so. I only became aware of this when I received my bill. I would appreciate it if Playweez officials could clarify this situation. I am seeking a refund of the 109 TL that was charged to my account as soon as possible. I canceled the subscription on the same day, which is today. Instead of engaging in such practices and taking money without consent, it would be more ethical if Playweez, like other companies, attracted users to its platform through advertisements and allowed them to subscribe voluntarily.
I am a Turk Telekom mobile customer. On November 18, 2023, I received an SMS with a password for the Playweez subscription sent to my phone, followed by another SMS confirming the initiation of the subscription a few minutes later. This transaction was carried out without my knowledge or consent. I ...
I am a Türk Telekom mobile customer. A subscription to Playweez via the number 3699 was activated without my knowledge. This is the first time I’ve ever heard of Playweez. I canceled the subscription by messaging the number 3699, but they informed me that I could still use the subscription service f...
As a Türk Telekom mobile customer, on March 29, 2025, I received an SMS from 3699 containing a code related to a Playweez subscription, and just a few minutes later, I received another SMS confirming that the subscription had been activated. This transaction was carried out without my knowledge or c...
On March 5, 2025, at 18:50, an unintended 3699 Playweez subscription was activated on my account. Realizing the mistake, I immediately canceled the su...
A subscription fee of ₺239 was charged to my Türk Telekom line for a service called Veedz (Playweez), even though I never gave any consent or signed up for it. The message I received stated: “Password: 7056. Enter this password in the relevant field. Playweez subscription is ₺239/month and renews mo...
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