BYD Qin 2025 App Connection Error – “Vehicle Function Not Configured”

I own a BYD Qin 2025 vehicle and I am trying to connect it to the official BYD application in the Kingdom of Saudi Arabia. From the very first attempt the QR code on the car was scanned and the SIM card was installed, and on the vehicle screen it clearly shows that “Remote control via App” is enabled, with options such as climate control, lock/unlock and vehicle status. However, after scanning the QR code the first time, my email account in the app was locked, and for the past two months every time I try to log in and use the vehicle functions through the app, I receive the error message “Vehicle function not configured” and the application does not allow me to link or use the car’s features. I contacted the dealer/BYD customer service about this issue and their answer was that it is not yet possible to connect the car to the application, without offering any clear solution or time frame. I find this situation very disappointing, especially given that the connected services are an important part of the ownership experience and the car itself shows that remote control via app is enabled. I kindly request that BYD unlocks or properly activates my account, enables the vehicle functions for my Qin 2025 in the application, and provides a clear and practical solution and guidance so that I can successfully link my car to the app and use all the promised features.